Returns & refunds.
Your purchase should feel considered. Here is our straightforward 30-day return policy.
Our 30-day return policy
We accept return requests for eligible physical products made within 30 days of delivery. To qualify, your jewelry must be unused and undamaged, in its original condition. Please keep any packaging and order information so we can identify and safely process the return.
How to request a return
Contact info@bitrontixus.com within the 30-day window. Include your order number, the item you wish to return, and the reason for the request. Our team will provide the return instructions and details about any applicable return-shipping costs before you send the package. Please do not mail items back without return instructions.
When a return may not qualify
Products that have been worn, used, or damaged after receipt are not eligible under the standard change-of-mind return policy. This does not limit any rights you may have under applicable consumer-protection laws. If something arrives damaged, defective, or incorrect, contact us so we can address it separately.
Refunds
After an approved return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method; the time for the credit to appear depends on the payment provider or financial institution. If your item arrived defective or not as ordered, please tell us when you contact support.
Need help?
Write to info@bitrontixus.com and include your order number. We will help you understand the next step.
Questions? We're here to help.
Real answers, straightforward policies, and a more personal experience.