Find quick answers to the questions we receive most often.
When will my order ship?
Orders are typically processed within 1–2 business days. Once your order has shipped, you'll receive a confirmation email with your USPS tracking number.
How can I track my order?
Once your order ships, we'll email you a USPS tracking number. You can also visit our Track Order page at any time to check your shipment status.
How long does shipping take?
Most U.S. orders arrive within 4–8 business days after dispatch. Delivery times may vary depending on your location and carrier delays.
My tracking hasn't updated.
Tracking information may take 12–24 hours to appear after your package has been scanned by USPS. If your tracking hasn't updated for more than 3 business days, please contact our support team.
Can I change or cancel my order?
If your order hasn't been processed for shipment yet, we'll do our best to accommodate your request. Please contact us as soon as possible.
What is your return policy?
If you're not completely satisfied with your purchase, you may request a return in accordance with our 30-Day Return Policy. Please review our Returns Policy page for full details and eligibility.
Is AirLift My item arrived damaged. What should I do??
Please contact us within 48 hours of delivery and include your order number along with clear photos of the damaged item. We'll work with you to resolve the issue as quickly as possible.
How long do refunds take?
Once your return has been received and inspected, approved refunds are typically processed within 5–10 business days, depending on your payment provider.
What if I’m not satisfied?
Your purchase is covered by our 30-day return policy. Please review our return policy for eligibility, conditions, and instructions.
Our Commitment to You
We're committed to providing a smooth shopping experience from the moment you place your order to the day it arrives.
Fast & Friendly Support
Our team is here to answer your questions with helpful, personalized assistance.
Response Within 24 Business Hours
We aim to respond to all inquiries within one business day.
Shop With Confidence
Secure checkout, protected payments, and a 30-day return policy for added peace of mind.
Still Need Help?
Our team is always happy to help.
If you couldn't find the answer you were looking for, simply send us a message using the contact form above and we'll get back to you as soon as possible.
We're Here to Help
Have a question about your order, shipping, returns, or your AirLift™ Root Volume Styler?
Fill out the form and our support team will get back to you within 24 business hours.
Fast & Friendly Support
Real people. Real answers. Dedicated support team.
Response Within 24 Hours
We aim to reply within one business day.
Send Us A Message
Helpful Links
Find quick answers in our most-used support resources.
Track Your Order
Track your shipment and view the latest delivery updates.
Find quick answers to the questions we receive most often.
When will my order ship?
Orders are typically processed within 1–2 business days. Once your order has shipped, you'll receive a confirmation email with your USPS tracking number.
How can I track my order?
Once your order ships, we'll email you a USPS tracking number. You can also visit our Track Order page at any time to check your shipment status.
How long does shipping take?
Most U.S. orders arrive within 4–8 business days after dispatch. Delivery times may vary depending on your location and carrier delays.
My tracking hasn't updated.
Tracking information may take 12–24 hours to appear after your package has been scanned by USPS. If your tracking hasn't updated for more than 3 business days, please contact our support team.
Can I change or cancel my order?
If your order hasn't been processed for shipment yet, we'll do our best to accommodate your request. Please contact us as soon as possible.
What is your return policy?
If you're not completely satisfied with your purchase, you may request a return in accordance with our 30-Day Return Policy. Please review our Returns Policy page for full details and eligibility.
Is AirLift My item arrived damaged. What should I do??
Please contact us within 48 hours of delivery and include your order number along with clear photos of the damaged item. We'll work with you to resolve the issue as quickly as possible.
How long do refunds take?
Once your return has been received and inspected, approved refunds are typically processed within 5–10 business days, depending on your payment provider.
What if I’m not satisfied?
Your purchase is covered by our 30-day return policy. Please review our return policy for eligibility, conditions, and instructions.
Our Commitment to You
We're committed to providing a smooth shopping experience from the moment you place your order to the day it arrives.
Fast & Friendly Support
Our team is here to answer your questions with helpful, personalized assistance.
Response Within 24 Business Hours
We aim to respond to all inquiries within one business day.
Shop With Confidence
Secure checkout, protected payments, and a 30-day return policy for added peace of mind.
Still Need Help?
Our team is always happy to help.
If you couldn't find the answer you were looking for, simply send us a message using the contact form above and we'll get back to you as soon as possible.
