At Bitrontix, we want you to shop with coienfidence. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully before requesting a return.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date your order is delivered to request a return.

To initiate a return, please contact our customer support team at:

Email: info@bitrontixus.com

Returns must be approved by our support team before being shipped. Returns sent without prior authorization will not be accepted.

Once your return is approved, we'll provide the appropriate return instructions and return address.

Return Eligibility

To be eligible for a return, all of the following conditions must be met:

• Your return request must be submitted within 30 days of delivery.

• The product must be unused, and in the same condition in which it was received.

• The product must be returned in its original packaging, including all accessories, manuals, inserts, charging cables, and any promotional items included with your order.

• The product must show no signs of use, wear, damage, modification, or misuse.

• Proof of purchase (such as your order confirmation or receipt) must be provided.

For hygiene, safety, and quality reasons, we cannot accept returns of products that have been used, damaged, altered, or returned without their original packaging and included components.

We reserve the right to refuse any return that does not meet these eligibility requirements.

Return Shipping

Customers are responsible for the cost of return shipping unless:

• The wrong item was received.

• The item arrived damaged.

• The item was defective upon arrival.

We strongly recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Shipping charges paid on the original order, if applicable, are non-refundable.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at:

info@bitrontixus.com

Please include:

• Your order number

• A brief description of the issue

• Clear photographs showing the problem

We'll review your claim promptly and, where appropriate, arrange a replacement, exchange, or refund at no additional cost.

Exchanges

If you'd like to exchange your item, please contact our support team first.

The quickest way to receive a replacement is to return the original item (once approved) and place a new order.

If your item is defective or damaged upon arrival, we'll gladly arrange a replacement where applicable.

Order Cancellations

Orders may be cancelled within 12 hours of being placed.

After this period, your order may already be in processing or prepared for shipment and cannot be cancelled.

If your order has already shipped, it will be subject to this Return & Refund Policy.

Refused Deliveries & Incorrect Shipping Information

Please ensure your shipping address is complete and accurate before placing your order.

If an order is returned to us because:

• an incorrect or incomplete shipping address was provided,

• the shipment was refused,

• or delivery could not be completed after multiple attempts,

any shipping charges, return shipping fees, or carrier charges incurred may be deducted from your refund.

Lost or Missing Packages

If your tracking information shows your order as delivered but you have not received it, please contact us within 7 days of the delivery date.

We'll assist you in working with the shipping carrier to investigate the shipment.

Non-Returnable Items

The following items cannot be returned:

• Gift cards

• Personalized or custom-made products

• Final sale or clearance items (where indicated)

We also reserve the right to refuse returns if the product:

• has been used,

• shows signs of wear,

• has been intentionally damaged,

• has been modified,

• is missing accessories, packaging, manuals, or included components,

• or does not meet the return eligibility requirements outlined above.

Return Inspection

All returned products are carefully inspected upon arrival.

If, upon inspection, a returned item is found to have been used, damaged, altered, missing original packaging or accessories, or otherwise does not meet our return eligibility requirements, the return may be refused and no refund will be issued. If requested, the item may be returned to the customer at the customer's expense.

If a return is rejected, the item may be shipped back to the customer at the customer's expense upon request.

Refunds

Once your returned item has been received and inspected, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow:

• 5–10 business days for us to process your refund after inspection.

• Additional time for your bank or credit card provider to post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us at info@bitrontixus.com

European Union Customers

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving your order, for any reason and without providing a justification.

Returned items must still comply with all applicable legal requirements and include proof of purchase.

Chargebacks & Payment Disputes

If you experience any issue with your order, we encourage you to contact our support team before initiating a payment dispute or chargeback.

Most concerns—including shipping issues, damaged products, exchanges, returns, and refunds—can be resolved quickly by our support team.

Submitting a chargeback without first contacting our support team may delay resolution while the claim is reviewed by the payment provider.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us.

Bitrontix Customer Support

Email: info@bitrontixus.com

Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (U.S. Business Hours)